- Posted by: Roy Zhang
- Category: Press Releases
BLAINVILLE (Que.) November 3, 2023: With a strong commitment to delivering top-quality automotive repair and customer service, Fix Network and its Fix Auto Collision and Fix Auto Service brands is rapidly becoming the trusted multi-brand repair network for vehicle owners and insurance partners throughout the Kingdom of Saudi Arabia (KSA).
Along with its strategic partner, Gulf Motor Company (GMC), a part of United Motors Group (UMG), Fix Network has made significant strides in the KSA market with 17 locations since its launch in January 2023, exemplifying its dedication to excellence and transformation in the automotive aftermarket industry.
“Our expansion in the KSA reflects our global commitment to delivering the highest standards of automotive repair and customer service,” Steve Leal, president and CEO of Fix Network, said. “We are proud to be part of the KSA automotive industry through our partnership with GMC and look forward to continuing our growth, innovation and leadership in this dynamic market.”
“The Saudi customer today has information at their fingertips and is expecting a unique customer experience during his/her vehicle ownership journey,” Hassan M. Al-Shamrani, Group CEO of GMC, said. “We, as GMC, are proud to be with a global brand like Fix Network who strives for customer excellence.” He further added “Saudi Vision is towards an unparallel future, a digital and a connected age, and our services are also headed in the same direction.”
“GMC has the experience and operational know-how in the Middle East market to expand Fix Network in KSA with certified staff and technicians servicing customers based on global standards of Fix Network,” Craig Hardie, Group COO of GMC, said. “The partnership between two highly professional businesses will deliver a new customer centric experience and ensure they become retained customers for life.”
Key highlights of Fix Network’s growth in the KSA include:
Creation of a new brand: Fix Network introduced its well-known Fix Auto Collision into the KSA and created a new brand for auto repair and maintenance named Fix Auto Service.
Strategic Location Expansion: Fix Network has strategically expanded its presence by opening 17 repair centres in key cities and regions across the KSA. These locations are equipped with advanced technology and staffed by highly skilled technicians to provide comprehensive repair services.
- Fix Auto Collision Faisaliah (Exit 18)
- Fix Auto Collision Thuqba
- Fix Auto Collision Madinah North
- Fix Auto Collision Asfan
- Fix Auto Collision Khamis Mushait
- Fix Auto Collision Al Nakheel
- Fix Auto Collision Jizan
- Fix Auto Service Nahda
- Fix Auto Service Al Mursalat
- Fix Auto Service Al Wizarat
- Fix Auto Service Al Badi’ah
- Fix Auto Service Thuqba
- Fix Auto Service Al Rakkah
- Fix Auto Service Madinah North
- Fix Auto Service Khamis Mushait
- Fix Auto Service Al Bawadi
- Fix Auto Service As Salamah
The Fix Auto Collision Faisaliah (Exit 18) facility is the largest Fix Auto Collision location in its global network measuring at 6,359 square metres or more than 68,447 square feet.
Local Partnerships: Collaborations with local automotive industry partners and insurance providers have strengthened Fix Network’s position in the KSA. These partnerships have allowed for streamlined claims processes and more efficient and convenient services to customers.
Enhanced Customer Experience: Fix Auto Collision and Fix Auto Service have prioritized the customer experience by providing transparent, hassle-free repair processes.
The modern and state-of-the-art locations offer air conditioning along with dedicated service areas and washrooms for women in keeping in alignment with the evolving market trends in the KSA.
Investment in Training and Technology: Fix Auto Collision and Fix Auto Service have invested significantly in training their workforce and adopting the latest automotive repair technologies, including a dedicated training centre at its Fix Auto Collision Faisaliah (Exit 18) – Riyadh facility. This ensures repairs are conducted with the utmost precision, quality and safety standards.
Technicians work in modern and air-conditioned facilities. To meet the needs of the growing female driver population, Fix Auto Collision and Fix Auto Service also employ female service advisors.
“The 2030 Vision aims to improve the social development of Saudi Arabia by offering enhanced cultural and entertainment opportunities. With a shift towards a knowledge-based economy, particularly in service sectors, Saudi Arabia is striving to enhance customer service as a means of gaining competitiveness and attracting more tourists and investors,” Abdullah Amro, head of Operations, GMC, said. “To meet this goal, we have partnered with Fix Network to provide automotive customer service that aligns with global standards. Our commitment lies in satisfying our customers across all aspects including quality repairs, efficient turnaround times, value for money and exceptional customer service.”
“Our partnership with GMC has been excellent, along with all the positive changes occurring in Saudi Arabia, the timing for Fix Network to expand into the GCC market couldn’t have come at a better time,” Harry Dhanjal, global vice president OEM Relations and Strategic Market Development, said. “We are excited about the future of our partnership with GMC.”
An official ribbon cutting ceremony for the brands is scheduled for November 7, 2023, at the Fix Auto Collision Faisaliah – Riyadh location.
For more information about Fix Auto Collision and Fix Auto Service, please visit fixauto-ksa.com.
ABOUT FIX NETWORK
Fix Network is a global leader in the automotive aftermarket services sector, consisting of Fix Auto Collision, Fix Auto Service, NOVUS Glass, ProColor Collision, Speedy Auto Service, Speedy Glass USA and SRP brands. Our locally owned and operated collision, glass and mechanical repair facilities offer hassle-free vehicle care and services. Our company and our network continue to grow nationally and globally, thanks to a solid foundation based on entrepreneurship and innovation. With more than 2,000 points of service around the world, Fix Network is the premier global automotive aftermarket services solution. In the United States, Mondofix Inc. has granted an exclusive license to 79411 USA LLC to the Fix Auto Collision brand. For more information, visit www.fixnetwork.com.
ABOUT GULF MOTOR COMPANY AND UNITED MOTORS GROUP
The Gulf Motor Company (GMC) is a subsidiary of the United Motors Group (UMG), along with National Marketing Company (NMC) the official Kia distributor in seven regions-KSA Western Region and the National Motors Supplies Co. (NMS). NMS is a respected dealer of Jetour vehicles in Saudi Arabia and has a strong presence in the market, ensuring the best possible service to customers with excellent after-sales services, through their network of service centres and the availability of genuine spare parts. NMS is constantly developing and improving their services and maintains a continuation of trust and confidence with their customers to build a sustainable relationship on accurate foundations.